Comcast-TWC Customers: Be Afraid, Very Afraid

While federal regulators mull the possible antitrust ramifications of the proposed $45 billion merger between Comcast and Time Warner Cable, the companies' customers also are considering the fallout from this deal. Both companies have a reputation for poor customer service, and the fear is that a combination of the conglomerates may result in the achievement of a new low. Their reputations for shoddy service aside, a merger of any two large companies is bound to result in glitches and miscommunications and possible service interruptions.