Tuesday, March 4, 2014

7:54 AM
For startups just beginning to gain traction, the joy (and relief) of watching user numbers grow can vanish as soon as support requests start coming in. If customers don't get their queries answered quickly, it can negatively impact a fledgling company's reputation. But responding to questions in a timely fashion is difficult when a startup is still run chiefly by its founders. Australian company… Read More


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