Comcast Really Does Hate Its Customers

We were treated to the customer support call from hell earlier this month when a couple of well-connected bloggers taped their call to Comcast attempting to disconnect from the service and posted it online. Apparently there has been a sequel. The clear lesson from both calls -- particularly the second -- is that if you talk to Comcast support you need to record the call if you don't want to get screwed. With Comcast having been designated as "the worst company in America," I'm sharing my tale, because what happened to me could happen to you.