Comcast on Tuesday was scrambling to repair the damage after a phone representative's rude treatment of a couple trying to disconnect their service went viral, thanks to a recording they posted on the Web. The couple -- former Engadget editor Ryan Block, now at AOL, and his wife, TV host and writer Veronica Belmont -- called Comcast over the weekend and asked to cancel their service over the phone. Instead of simply fulfilling their request, however, the Comcast representative repeatedly demanded an explanation for their decision.Comcast Rep Tears Into Fleeing Customer 'Like a Pit Bull on a Pork Chop'
Comcast on Tuesday was scrambling to repair the damage after a phone representative's rude treatment of a couple trying to disconnect their service went viral, thanks to a recording they posted on the Web. The couple -- former Engadget editor Ryan Block, now at AOL, and his wife, TV host and writer Veronica Belmont -- called Comcast over the weekend and asked to cancel their service over the phone. Instead of simply fulfilling their request, however, the Comcast representative repeatedly demanded an explanation for their decision.
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